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Older headlines from across customer support, live chat, and AI support software.
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Page 3 of 3 · 64 totalData challenges persist as companies rush AI adoption
Messy, siloed data is the stubborn barrier stalling AI deployments in customer support - this piece details why teams keep hitting the same wall despite strong AI investment.
No Jitter Apr 1, 2026 ReadAgentforce Contact Center signals a shift from routing to resolution
Salesforce's Agentforce Contact Center replaces traditional call routing with AI that resolves issues end-to-end - a structural shift contact center buyers should evaluate now.
No Jitter Mar 17, 2026 ReadTalkdesk CXA Operations Center manages AI/human workforce
Talkdesk's new CXA Operations Center lets supervisors manage AI and human agents from one interface, directly addressing a gap that blended contact center teams feel daily.
No Jitter Mar 11, 2026 ReadAmazon Connect: 4 features smooth contact center operations
Amazon Connect's four new features target common operational friction in contact centers, giving buyers concrete capabilities to compare against competing cloud platforms.
No Jitter Mar 10, 2026 ReadIndustry headlines from other publications. Each links to the original reporting on the publisher's own site.