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Zendesk in the news
Every Zazachat news story mentioning Zendesk.
Industry newsData breach
Edge Wallet Says Zendesk Breach Exposed User Emails, Funds Remain Safe
A breach through Zendesk's infrastructure leaked customer email data for Edge Wallet users, a reminder that support platforms are a high-value attack surface.
CryptoRank Aug 28, 2026 Read Industry newsResolution platform
Zendesk's Big Bet on Owning the Resolution Layer |
Opus Research frames Zendesk's strategy as an attempt to own the layer where customer issues actually get resolved, not just managed.
Opus Research | May 27, 2026 Read Research dataResolution platform
Zendesk Relate 2026 Showed Why Agentic Customer Service Starts With Knowledge
Forrester's analysis argues that effective AI agents in customer service depend entirely on the quality of the knowledge base behind them.
Forrester May 26, 2026 Read Product launchAi agents
Zendesk expands AI agents across ChatGPT, Gemini, voice and messaging
Zendesk AI agents can now run natively inside ChatGPT and Gemini, adding voice and messaging channels buyers may already use.
TechRadar May 21, 2026 Read Industry newsOutcome pricing
Zendesk Bets on Autonomous AI Agents & Outcome Pricing to Upend Service Models
Zendesk's move to charge per resolved outcome rather than per seat could reshape how support teams budget for and evaluate AI software.
The Futurum Group May 20, 2026 Read