Topic

CCaaS

Industry news on CCaaS, each story with a short note of our own.

Product launchCcaas Salesforce CCaaS to be released globally, adds workforce management Service Cloud customers can now run voice, digital and workforce scheduling on one Salesforce platform worldwide, reducing the need for separate CCaaS and WFM vendors. TechTarget Sep 25, 2026

Industry headlines from other publications. Each links to the original reporting on the publisher's own site.