Topic
Agentic AI
Industry news on agentic AI, each story with a short note of our own.
Industry newsAgentic ai Zuckerberg Proposes to Transform the Customer Journey with Personal AI Agents for Billions If consumers deploy personal AI agents to contact businesses for them, support teams may soon be serving bots, making machine-readable policies and APIs essential. CX Today Sep 26, 2026 Industry newsAgentic ai Oracle’s Agentic AI Gamble: Replacing Human Support to Fund Data Centers Oracle is positioning AI agent-driven support cost savings as the funding mechanism for its data centre build-out, tying buyers' cost reductions to Oracle's own infrastructure ambitions. cxtoday.com Sep 16, 2026 Product launchAgentic ai Salesforce’s Agentic CX Vision: 8 Dreamforce Announcements CX Leaders Need to Act On Salesforce's Dreamforce announcements set out a concrete agentic AI roadmap for customer service, with specific actions support leaders should prioritise before year-end. CX Today Sep 16, 2026
Industry headlines from other publications. Each links to the original reporting on the publisher's own site.