Topic
Agentic AI
Industry news and our own analysis on agentic AI, tracked continuously by the Zazachat desk.
Industry newsAgentic ai
Zuckerberg Proposes to Transform the Customer Journey with Personal AI Agents for Billions
If consumers deploy personal AI agents to contact businesses for them, support teams may soon be serving bots, making machine-readable policies and APIs essential.
CX Today Sep 26, 2026 Read Product launchAgentic ai
Salesforce’s Agentic CX Vision: 8 Dreamforce Announcements CX Leaders Need to Act On
Salesforce's Dreamforce announcements set out a concrete agentic AI roadmap for customer service, with specific actions support leaders should prioritise before year-end.
CX Today Sep 16, 2026 Read Industry newsAgentic ai
Oracle’s Agentic AI Gamble: Replacing Human Support to Fund Data Centers
Oracle is positioning AI agent-driven support cost savings as the funding mechanism for its data centre build-out, tying buyers' cost reductions to Oracle's own infrastructure ambitions.
cxtoday.com Sep 16, 2026 Read