Topic
Voice AI
Industry news on voice AI, each story with a short note of our own.
Funding maVoice ai Salesforce to Acquire Cresta to Expand AI Voice Capabilities Salesforce is buying Cresta to add real-time voice AI to its service products. This is major consolidation that changes the options for contact center AI buyers. Call Centre Helper Nov 3, 2026 Product launchVoice ai Phonely Launches Alma, a Voice LLM That’s 63% Faster and 84% Cheaper Than OpenAI Phonely's Alma cuts voice-AI latency and cost dramatically versus OpenAI, lowering the barrier to deploying AI phone agents at scale in support operations. CustomerThink Sep 7, 2026 Product launchVoice ai Quiq launches Voice Assist: agentic AI that acts during live calls Quiq's Voice Assist goes beyond transcription - it takes actions while calls are still in progress, a meaningful shift for live-agent and deflection workflows. CustomerThink Sep 7, 2026
Industry headlines from other publications. Each links to the original reporting on the publisher's own site.