Topic

Workforce Management

Industry news and our own analysis on workforce management, tracked continuously by the Zazachat desk.

Talkdesk CXA Operations Center manages AI/human workforce

Talkdesk's new CXA Operations Center lets supervisors manage AI and human agents from one interface, directly addressing a gap that blended contact center teams feel daily.

No Jitter Mar 11, 2026 Read

Industry headlines from other publications. Each links to the original reporting on the publisher's own site.