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Freshworks in the news
Freshworks in customer support news: 8 stories tracked so far, most recently "Freshworks to acquire Israeli startup Torii to help companies control AI…
Freshworks to acquire Israeli startup Torii to help companies control AI costs
Freshworks is buying SaaS-management startup Torii, adding software and AI spend tracking to Freshservice for IT teams trying to control tool sprawl and costs.
CTech Oct 12, 2026 ReadFreshworks to Acquire Torii to Add Software, AI Spend Management
The Torii deal pushes Freshworks beyond service desks into spend management, giving existing Freshservice customers a route to audit their SaaS and AI subscriptions.
Yahoo Finance Oct 12, 2026 ReadJasco and Freshworks move to expand access to advanced customer service tech across Africa
Freshworks is teaming with Jasco to push its customer service platform into African markets, a region most enterprise support vendors have largely ignored.
Capital FM Africa Aug 29, 2026 Read‘This is the biggest external technology transition I’ve seen’: Freshworks CEO Dennis Woodside
Freshworks CEO Dennis Woodside frames AI as the most significant technology shift of his career, signalling the company's entire support-software roadmap is now built around it.
The CapTable Jun 29, 2026 ReadFreshworks gains large customers as it eyes to cross $1 bn ARR this year
Freshworks is closing in on $1bn ARR, with large-enterprise deals doing the heavy lifting - a signal of where mid-market support spend is heading.
The Times of India Jun 26, 2026 ReadSaaS pricing to evolve from seat-based to consumption based: Freshworks CEO
Freshworks' CEO says support software is moving from per-seat to usage-based billing - a structural change that will reshape how teams budget for these tools.
BusinessLine Jun 24, 2026 ReadFreshworks AI Agent Studio Launch Tests Valuation Gap And Growth Hopes
Freshworks' AI Agent Studio gives businesses a dedicated environment to build, test, and deploy AI-powered support agents without custom engineering.
Yahoo Finance Jun 2, 2026 ReadFreshworks (FRSH) Launches AI Agent Studio for Freshservice
Freshworks' new AI Agent Studio lets IT teams build and deploy AI agents within Freshservice without writing code, extending automation across support workflows.
Yahoo Finance Jun 1, 2026 ReadIndustry headlines from other publications. Each links to the original reporting on the publisher's own site.