Type
Product Launch
Industry news and our own analysis on product launch, tracked continuously by the Zazachat desk.
Quiq launches Voice Assist: agentic AI that acts during live calls
Quiq's Voice Assist goes beyond transcription — it takes actions while calls are still in progress, a meaningful shift for live-agent and deflection workflows.
CustomerThink Sep 7, 2026 ReadPhonely Launches Alma, a Voice LLM That’s 63% Faster and 84% Cheaper Than OpenAI
Phonely's Alma cuts voice-AI latency and cost dramatically versus OpenAI, lowering the barrier to deploying AI phone agents at scale in support operations.
CustomerThink Sep 7, 2026 ReadCrescendo launches the AI-native Customer Experience Platform: One system that runs and continuously improves the entire customer operation
Crescendo's new platform runs an entire customer operation from one AI system that continuously improves itself — a direct challenge to point-solution stacks.
CustomerThink Aug 28, 2026 ReadOutboundIQ's Ryan Shatzkamer Releases Open-Source Tool That Builds Genesys Cloud Call Flows From Plain English
A new open-source tool converts plain-English descriptions into Genesys Cloud call flows, cutting the technical skill needed to configure contact center routing.
TMX Newsfile Aug 24, 2026 ReadDeltapath Brings Deltapath Talk to Zendesk
Deltapath's calling tool now lives inside Zendesk, letting support teams handle voice without leaving the ticketing interface.
UC Today Aug 22, 2026 ReadFreshworks AI Agent Studio Launch Tests Valuation Gap And Growth Hopes
Freshworks' AI Agent Studio gives businesses a dedicated environment to build, test, and deploy AI-powered support agents without custom engineering.
Yahoo Finance Jun 2, 2026 ReadFreshworks (FRSH) Launches AI Agent Studio for Freshservice
Freshworks' new AI Agent Studio lets IT teams build and deploy AI agents within Freshservice without writing code, extending automation across support workflows.
Yahoo Finance Jun 1, 2026 ReadZendesk expands AI agents across ChatGPT, Gemini, voice and messaging
Zendesk AI agents can now run natively inside ChatGPT and Gemini, adding voice and messaging channels buyers may already use.
TechRadar May 21, 2026 ReadYou Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once
Genesys and Microsoft have simultaneously released AI copilot tools for contact centres, giving buyers two competing products to evaluate at once.
CX Today Apr 28, 2026 ReadAgentforce Contact Center signals a shift from routing to resolution
Salesforce's Agentforce Contact Center replaces traditional call routing with AI that resolves issues end-to-end—a structural shift contact center buyers should evaluate now.
No Jitter Mar 17, 2026 ReadTalkdesk CXA Operations Center manages AI/human workforce
Talkdesk's new CXA Operations Center lets supervisors manage AI and human agents from one interface, directly addressing a gap that blended contact center teams feel daily.
No Jitter Mar 11, 2026 ReadAmazon Connect: 4 features smooth contact center operations
Amazon Connect's four new features target common operational friction in contact centers, giving buyers concrete capabilities to compare against competing cloud platforms.
No Jitter Mar 10, 2026 Read