Topic
AI Support Agents
Industry news and our own analysis on AI support agents, tracked continuously by the Zazachat desk.
Industry newsAi support agents
Can Crescendo’s AI Agents Really Run the Whole CX Operation?
An independent look at whether Crescendo's AI can genuinely run an entire CX operation end-to-end — worth reading before any evaluation of full-automation vendors.
CX Today Aug 28, 2026 Read Funding maAi support agents
SoundHound AI: LivePerson deal may bolster its AI agent ambitions
SoundHound AI's move on LivePerson could accelerate its conversational AI ambitions in enterprise support — worth tracking for buyers already on the platform.
Constellation Research Aug 25, 2026 Read Product launchAi support agents
Freshworks AI Agent Studio Launch Tests Valuation Gap And Growth Hopes
Freshworks' AI Agent Studio gives businesses a dedicated environment to build, test, and deploy AI-powered support agents without custom engineering.
Yahoo Finance Jun 2, 2026 Read Product launchAi support agents
Freshworks (FRSH) Launches AI Agent Studio for Freshservice
Freshworks' new AI Agent Studio lets IT teams build and deploy AI agents within Freshservice without writing code, extending automation across support workflows.
Yahoo Finance Jun 1, 2026 Read