Topic

SaaS Pricing

Industry news and our own analysis on SaaS pricing, tracked continuously by the Zazachat desk.

The End of Per-Seat SaaS: How Microsoft, Salesforce, and Zoom Are Rewriting CX Economics

Microsoft, Salesforce, and Zoom are replacing per-seat pricing with usage-based models, fundamentally changing how support teams budget for CX software.

CX Today Aug 31, 2026 Read

Industry newsSaas pricing

SaaS pricing to evolve from seat-based to consumption based: Freshworks CEO

Freshworks' CEO says support software is moving from per-seat to usage-based billing — a structural change that will reshape how teams budget for these tools.

BusinessLine Jun 24, 2026 Read