Type
Press Release
Industry news and our own analysis on press release, tracked continuously by the Zazachat desk.
Press releaseAi agents
Liberty Global Signs Strategic Partnership with Sierra
Liberty Global is putting Sierra's AI agents into customer contact, a sign that large telcos now trust autonomous agents with frontline service.
libertyglobal.com Sep 23, 2026 Read Press releaseAi agents
Zendesk Introduces Specialized AI Agents Purpose-built for Your Business
Zendesk's new purpose-built AI agents let businesses automate customer support without sacrificing the brand voice or context that matters.
The National Law Review Sep 14, 2026 Read Press releaseLeadership
Former LivePerson CEO Launches KID, a Safe Creative AI Device Amid Alarming AI Toy Safety Findings.
The ex-CEO of LivePerson has launched a children's AI hardware startup, signalling where senior customer-support AI talent is moving next.
TMX Newsfile Aug 30, 2026 Read Press releaseContact center ai
Bluecrest transforms healthcare experience with NiCE Copilot, delivering 94% call answer rate improvements
Bluecrest's 94% call-answer-rate improvement with NICE Copilot is a concrete benchmark for AI copilot ROI in healthcare contact centres.
Portal ERP Aug 19, 2026 Read