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Ibex in the news

Ibex in customer support news: 1 story tracked so far, most recently "Ibex CX Integration: Is AI-to-Human Handoff the Real Test?."

Industry newsAi human handoff

Ibex CX Integration: Is AI-to-Human Handoff the Real Test?

The moment AI transfers a conversation to a human agent is where most deployments fail - this examines whether Ibex's integration handles that transition well in practice.

CX Today Aug 27, 2026 Read

Industry headlines from other publications. Each links to the original reporting on the publisher's own site.