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Zendesk in the news

Every Zazachat news story mentioning Zendesk.

Zendesk Introduces Specialized AI Agents Purpose-built for Your Business

Zendesk's new purpose-built AI agents let businesses automate customer support without sacrificing the brand voice or context that matters.

The National Law Review Sep 14, 2026 Read

Industry newsData breach

Edge Wallet Says Zendesk Breach Exposed User Emails, Funds Remain Safe

A breach through Zendesk's infrastructure leaked customer email data for Edge Wallet users, a reminder that support platforms are a high-value attack surface.

CryptoRank Aug 28, 2026 Read

Industry newsResolution platform

Zendesk's Big Bet on Owning the Resolution Layer |

Opus Research frames Zendesk's strategy as an attempt to own the layer where customer issues actually get resolved, not just managed.

Opus Research | May 27, 2026 Read

Research dataResolution platform

Zendesk Relate 2026 Showed Why Agentic Customer Service Starts With Knowledge

Forrester's analysis argues that effective AI agents in customer service depend entirely on the quality of the knowledge base behind them.

Forrester May 26, 2026 Read

Product launchAi agents

Zendesk expands AI agents across ChatGPT, Gemini, voice and messaging

Zendesk AI agents can now run natively inside ChatGPT and Gemini, adding voice and messaging channels buyers may already use.

TechRadar May 21, 2026 Read

Industry newsOutcome pricing

Zendesk Bets on Autonomous AI Agents & Outcome Pricing to Upend Service Models

Zendesk's move to charge per resolved outcome rather than per seat could reshape how support teams budget for and evaluate AI software.

The Futurum Group May 20, 2026 Read