Company
Salesforce in the news
Salesforce in customer support news: 5 stories tracked so far, most recently "Salesforce CCaaS to be released globally, adds workforce management."
Salesforce CCaaS to be released globally, adds workforce management
Service Cloud customers can now run voice, digital and workforce scheduling on one Salesforce platform worldwide, reducing the need for separate CCaaS and WFM vendors.
TechTarget Sep 25, 2026 ReadSalesforce’s Agentic CX Vision: 8 Dreamforce Announcements CX Leaders Need to Act On
Salesforce's Dreamforce announcements set out a concrete agentic AI roadmap for customer service, with specific actions support leaders should prioritise before year-end.
CX Today Sep 16, 2026 ReadSalesforce Completes Acquisition of Fin
Salesforce has formally completed its acquisition of Fin, pulling a leading AI customer support agent inside one of the world's largest CRM platforms.
Salesforce Sep 10, 2026 ReadSalesforce’s Claudeforce Deal With Anthropic Points to What Comes After the CRM UI
Salesforce embedding Anthropic's Claude deeply into its platform suggests AI agents will replace traditional CRM dashboards as the primary interface for support and customer data workflows.
CX Today Aug 27, 2026 ReadAgentforce Contact Center signals a shift from routing to resolution
Salesforce's Agentforce Contact Center replaces traditional call routing with AI that resolves issues end-to-end—a structural shift contact center buyers should evaluate now.
No Jitter Mar 17, 2026 Read