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Ibex in the news

Ibex in customer support news: 1 story tracked so far, most recently "Ibex CX Integration: Is AI-to-Human Handoff the Real Test?."

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Ibex CX Integration: Is AI-to-Human Handoff the Real Test?

The moment AI transfers a conversation to a human agent is where most deployments fail — this examines whether Ibex's integration handles that transition well in practice.

CX Today Aug 27, 2026 Read