Live Chat Software
Real-time chat widgets and messaging tools that let support agents talk to website and app visitors as questions come in.
What's new in Live Chat Software?
WhatsApp support replies get billed from October 1, 2026: the math
Meta now bills WhatsApp support replies past 1,000 free per number a month. See per-message rates by market, provider fees and worked monthly cost…
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We asked 15 support tools for a full data export
We tested 15 support tools' data exports—5 dropped attachments, 4 lost internal notes. See which tools passed and run your own export test today.
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HIPAA live chat: the BAA and transcript training gap
A signed BAA alone doesn't guarantee HIPAA-compliant live chat. Learn the transcript training gap and how to close it. Read the full compliance guide.
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Where AI-only QA still leaves support leaders doing the work
AI quality assurance mis-scores empathy failures, policy exceptions, and novel complaints. See the three categories support leaders still review manually.
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Do proactive chat invites really lift conversions?
Does proactive chat really boost conversions 2.8x? Learn why that stat misleads and how holdout tests reveal real 15-25% lift. Read the full breakdown.
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Score a support tool's lock-in risk (0-100)
Score any support platform's lock-in risk from 0-100 across export quality, API access, contracts, and re-training cost. Run the scorecard before you…
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Why 24/7 Live Chat Rarely Pays Off for Small Teams
24/7 live chat costs small teams $225K+ a year but rarely pays off. See the staffing math and smarter alternatives that cut costs. Run the numbers first.
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Does Your Support Tool Train AI on Customer Chats?
Most AI support tools train on your customer conversations by default. Learn which vendors do it, how to opt out, and what to negotiate in your Data…
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