AI Support Agents

Autonomous and assisted AI agents that resolve customer questions, draft replies, and deflect tickets without a human in the loop.

What's new in AI Support Agents?

Support manager reviewing AI deflection metrics alongside rising reopen rate data on dual monitors

AI Support Agents Sep 4, 2026

AI support agents pay off past a 60% deflection rate

AI support agents cover their cost when true deflection reaches 60%. Learn how reopen rate, ticket routing, and QA monitoring determine whether your deployment actually saves money.

Michael Kansky Read

Professional reviewing and organizing documents to build a structured knowledge base for AI customer support agent accuracy

AI Support Agents Sep 2, 2026

Your AI agent's accuracy is set by knowledge base quality

AI support agent accuracy is determined by knowledge base quality. See how RAG grounding, governance, and retrieval config drive correct answers - not model size.

Michael Kansky Read

Business leader presenting support software payback analysis to executives in a modern conference room

AI Support Agents Aug 24, 2026

Payback Window: Justifying Support Software Spend to Leadership

Build a support software payback case CFOs approve in 2026. Learn the three-number format, vendor credibility checklist, and break-even timeline strategy.

Michael Kansky Read